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Canadian Centre on Substance Use and Addiction

Position Title: Web Coordinator

Reports to: Director, Information Systems and Web Services

Reporting to the Director, Information Systems & Web Services, the Web Coordinator is a member of the web team and is responsible for coordinating, developing and maintaining CCSA’s web presence across a variety of online platforms and technology stack, as well as advising on web strategies and best practices.


  • Provide timely and accurate creation, upload and maintenance of content on the CCSA website
  • Coordinate ongoing website and content reviews and updates with various divisions
  • Oversee and coordinate the design, development, testing, implementation and maintenance of website enhancements and new features
  • Conduct reviews and identify opportunities to improve usability, SEO, accessibility and website performance
  • Provide quality assurance and brand consistency for CCSA’s online presence and products 
  • Ensure CCSA’s web presence is compliant with relevant legislation, such as OLA, AODA, PIPEDA, and website privacy and terms of use 
  • Develop and maintain information architecture and web presence across CCSA assets, including microsites, social media, web applications and mobile 
  • Ensure that CCSA’s corporate online presence reflects best practices in information architecture, SEO, user experience and overall usability
  • Provide analysis that includes exploration, feasibility and recommendations for web-based solutions based on requirements and best practices 
  • Maintain current knowledge of best practices through conducting industry scans for trends, tracking emerging technology and participating in forums and user groups
  • Create, update and maintain web documentation, guidelines and processes as they relate to the general website operation and website domain management
  • Provide guidance and support to various divisions on web-based initiatives, general questions, training and project inquiries applying sound judgment 
  • Contribute to briefing materials for senior leadership to inform decisions about CCSA’s web products and presence
  • Consult with internal stakeholders to identify needs and capacity that may impact web-based products
  • Coordinate contracts of external vendors and assist with budget management for web services and support
  • Create and execute project work plans for web-based products 
  • Back-up support to other web team roles as required

Education and Experience

  • Bachelor’s degree or diploma in computer science, web development, information systems, information technology or related discipline
  • Minimum five years’ experience in website development using technologies, such as JavaScript, PHP, .Net, HTML and CSS
  • Experience working with current corporate web technologies and content management systems, such as Drupal and WordPress, and online learning systems
  • In-depth knowledge and experience in cross-browser stack, front-end development, applications, web frameworks and services
  • Working knowledge of legislation impacting web-based resources (i.e., PIPEDA, AODA, Antispam, GDPR, OLA, etc)  
  • Knowledge and experience in web design standards, APIs, UX and usability best practices
  • Knowledge and application of agile project management frameworks and tools, such as Asana, Trello, etc.
  • Strong communication skills with a proven ability to communicate effectively with technical and non-technical teams 
  • Experience leading projects and providing guidance to project teams
  • Experience with vendor management for software and hosting providers
  • Strong analytical and problem-solving skills with attention to detail  
  • Demonstrated experience in proactively identifying new technologies
  • Ability to establish priorities and manage deadlines in a fast-paced environment while exercising flexibility to respond to emerging priorities and to apply sound judgement 


  • Bilingual English and French
  • Certification in project management
  • Knowledge of data visualization tools, design and reporting
  • Understanding of maintaining and publishing electronic collections of resources 

CCSA welcomes and encourages applications from people with disabilities. Accommodations for candidates with disabilities are available upon request during all aspects of the selection process. Consideration of candidates will begin immediately and will continue until the position is filled. Interested candidates should submit a résumé and covering letter by email to We thank all respondents; however, only those candidates selected for an interview will be contacted.

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